Privacy policy
Privacy Policy
Motion Performance Exhaust Centre
Last updated: 16 September 2026
This policy explains how Motion Performance Exhaust Centre handles personal information collected through motionperformance.com.au, orders, enquiries and customer support.
Information we collect
Depending on your interaction with us, we collect contact details, billing and delivery addresses, order and payment-status information, correspondence, and vehicle or product details needed to advise you or fulfil your order.
Our website and service providers may also collect information about your device, browser, IP address, visits and interactions through cookies and similar technologies.
We generally collect information directly from you when you place an order, contact us, complete a form or subscribe to communications. We may also receive order, payment, delivery or technical information from service providers involved in your transaction.
Why we use information
We use relevant information to process orders and payments, arrange dispatch, provide technical and customer support, manage returns, communicate about purchases, maintain business records, prevent fraud and improve our website.
We may send marketing where you have consented or it is otherwise permitted by law. You can unsubscribe using the link in a marketing message or contact us. Essential order and service communications may continue.
You may make a general enquiry without identifying yourself where practical. We need sufficient contact, payment and delivery details to complete a purchase or resolve an order-specific issue.
Service providers and disclosures
Our store uses Shopify. We also use payment processors, carriers, suppliers fulfilling orders, email and business systems, and analytics or advertising services where enabled. These providers receive information relevant to their role. For example, a supplier dispatching an order needs the delivery details.
Payment details are handled through the payment services available at checkout. Please do not send card details by ordinary email.
We may disclose information to professional advisers, where required or authorised by law, or where reasonably necessary to address fraud or protect legal rights. We do not sell customer contact lists.
Cookies, analytics and advertising
Cookies support functions such as the shopping cart and remembering preferences. Analytics and advertising tools, where enabled, may record browsing events and help measure visits, campaigns and conversions.
You can manage cookies through your browser and any privacy controls provided on the website. Blocking some cookies can affect store functionality. Where consent is required, applicable technologies should operate in accordance with your selection.
Overseas processing
Some technology providers may store or process information outside Australia. Locations depend on the provider and service. Shopify describes its practices in its privacy policy at https://www.shopify.com/legal/privacy. Contact us if you need information about providers involved in handling your information.
Security and retention
We take reasonable steps to protect information against unauthorised access, loss and misuse. No online service can guarantee absolute security.
We retain information for as long as reasonably needed for the purposes described here, including order records, support, accounting and legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it, subject to applicable requirements and backup processes.
Access, correction and complaints
Contact us if you want to access or correct personal information, change communication preferences or raise a privacy concern. We may need to verify your identity before providing access or making changes.
We will investigate privacy complaints and respond within a reasonable time. If a complaint cannot be resolved, you may contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au to ask whether it can assist.
Contact and updates
Motion Performance Exhaust Centre
Email: adrian@motionperformance.com.au
Phone: 03 5442 2992
Address: 7 Festini Way, Long Gully VIC 3550, Australia
Website: https://motionperformance.com.au
We may update this policy when our practices change. The latest version will appear on this page with its update date.