1. Refund policy

Refund & Returns Policy

Motion Performance Exhaust Centre
Last updated: 16 September 2026

This policy applies to products purchased from Motion Performance Exhaust Centre through motionperformance.com.au. For a return, exchange or problem with an order, contact adrian@motionperformance.com.au or 03 5442 2992.

Change-of-mind returns

You may request a change-of-mind return within 30 calendar days of receiving your order for eligible products. Please contact us before sending an item back so we can confirm eligibility and provide return instructions.

To qualify, the product must be unused, uninstalled, unmodified and undamaged, in its original packaging, with proof of purchase. The exclusions below apply.

Approved change-of-mind returns incur a 20% restocking fee, calculated on the price paid for the returned product. The customer pays return freight. Original outbound shipping charges are not refundable for change-of-mind returns.

Products excluded from change-of-mind returns

We do not accept change-of-mind returns or exchanges for:

• Engine management systems and ECUs.

• Electronic components, displays and sensors.

• Wiring harnesses.

• Special-order or custom-made products.

• Products that have been tuned, programmed or modified.

• Clearance or sale products.

These exclusions apply only to change-of-mind requests. They do not limit rights relating to faulty, incorrectly described or otherwise non-compliant goods under Australian Consumer Law.

Exchanges

We accept exchanges for eligible products under the change-of-mind conditions above, subject to replacement availability. Contact us first. We will explain any price difference, applicable restocking fee and freight charges before proceeding.

Faulty, damaged or incorrect goods

If there is a problem with your purchase, contact us with your order details, a description of the problem and photographs where useful. We may reasonably assess the product, including arranging supplier or manufacturer assessment, while remaining your point of contact.

Your Australian Consumer Law rights are separate from any manufacturer warranty. We will provide the remedy required by law. For a major failure with goods, you may choose a refund or replacement. For a minor failure, we may provide a free repair within a reasonable time; further remedies may be available if the problem is not resolved. You may also have rights to compensation for reasonably foreseeable loss.

The 30-day change-of-mind period, original-packaging condition, product exclusions and 20% restocking fee do not restrict remedies available under Australian Consumer Law.

When goods are confirmed faulty, we will reimburse reasonable return freight costs. For large or difficult-to-transport goods, contact us so we can arrange the appropriate collection or return method. We cover reasonable return freight for goods we supplied incorrectly.

Returning a product

Returns can be arranged by post or in person at our workshop. Contact us for instructions before returning anything. Include your order number and proof of purchase, and package the item appropriately for transport.

Some orders ship directly from suppliers. The correct return address may differ from the dispatch address, so do not return a product to a supplier without our instructions.

Refund processing

Approved refunds are processed to the original payment method within 7 calendar days of approval. Your bank or payment provider may take additional time to display the funds after we process the refund. We will assess returns without unreasonable delay.

For eligible change-of-mind refunds, the 20% restocking fee is deducted from the product refund. It is not deducted from refunds required under Australian Consumer Law.

Contact

Motion Performance Exhaust Centre
7 Festini Way, Long Gully VIC 3550, Australia
Phone: 03 5442 2992
Email: adrian@motionperformance.com.au
Website: https://motionperformance.com.au