Shipping policy
Shipping & Delivery Policy
Motion Performance Exhaust Centre
Last updated: 16 September 2026
We ship products Australia-wide. Delivery availability, costs and estimates depend on the products ordered and the delivery address.
Dispatch and handling
Orders are dispatched Monday to Friday, excluding public holidays. For products available for dispatch, our usual handling time is 0–2 business days after payment is received. Same-day dispatch is not guaranteed.
Backorder, supplier-direct, special-order and custom-made products may require additional time. Any specific lead time stated on a product page or agreed with you applies to that product. If an unexpected significant delay arises, we will contact you with available options. Your consumer rights remain unaffected.
Stock and supplier-direct orders
Some products are dispatched from our workshop and others directly from a supplier. Products shown as backorder or awaiting stock are not available for immediate dispatch. Please contact us before ordering if you need a product by a particular date.
Orders containing several products may arrive in separate consignments. We will not add a freight charge after checkout without your agreement.
Shipping charges
The shipping options and charges for your order are displayed at checkout before payment. Rates can vary by shipping profile, product size, weight, order value and destination. A rate shown for one product should not be assumed to apply to every product or combined order.
Where standard and express services are available, select the service you require at checkout. Express delivery does not remove handling time or make a backordered product immediately available.
Delivery estimates
Use the delivery estimate displayed for your selected shipping method and any product-specific lead time when planning your purchase. Transit time is the time taken by the carrier after dispatch; handling time is the time needed to prepare the order. Where an estimate expressly includes processing, do not add it twice.
Delivery times are estimates rather than guaranteed arrival dates. Remote locations, public holidays, freight disruptions and supplier delays can affect arrival. Contact us if your order is overdue so we can investigate with the carrier or supplier.
Tracking and collection
We provide tracking information when available after dispatch. If pickup is offered at checkout, wait for confirmation that your order is ready before attending the workshop.
Delivery details and problems
Please check your delivery address before submitting an order. Contact us promptly if it needs correction. If a customer-provided address error causes additional freight costs, we will explain those costs before arranging redelivery.
Contact us if your parcel is lost, damaged or contains the wrong goods. We will investigate and arrange the appropriate resolution. This policy does not transfer our responsibilities to the carrier or limit rights under Australian Consumer Law.
Contact
Motion Performance Exhaust Centre
7 Festini Way, Long Gully VIC 3550, Australia
Phone: 03 5442 2992
Email: adrian@motionperformance.com.au
Website: https://motionperformance.com.au